To pay my way through school, I worked at the Sears hardware department selling everything from nails and screws to power tools, table saws and toolboxes. I was in my early 20’s, but since I look younger than normal, I was always asked if Sears knew about child labor laws. On a good day, work would be light, customers would be nice, and some of the coworkers I despised would call in sick. On bad days, every asshole customer would be sent to me (by my asshole coworkers) and bitch me out for stuff I had no control over. One day…
[SCENE IV]
INTERIOR OF SEARS TOOL DEPT. – SUNDAY 11:00AM
An empty hardware department except for 2 employees. One employee is standing behind the counter wiping it off while the second, older employee stands between the counter and the entrance to the department, adjusting his comb-over instead of working, like always. Muzak is heard in the background.
The store manager is walking around to every store entrance opening the doors to let the first customers of the day in. As he walks through every department, employees in each of the depts. pretend to be doing something so as to not attract any attention from the boss.
As the entrance closest to the tools dept is opened, a middle-aged CUSTOMER storms in and approaches JIM BOB. JIM BOB leaves his hair alone and greets the CUSTOMER.
JIM BOB
(annoyingly cheerful)
Well aren’t we early birds! Welcome to Sears, how can I serve you today?
CUSTOMER
(irritated)
I need to make a damn payment on my credit card, that way i can fuckin cut it to pieces!
JIM BOB
(insincere)
Well, I wish I could pay off my credit cards like that, my wife has them all full. Women shouldn’t be allowed to use credit cards, eh? You can make a payment over there with Alex, he’d be glad to take your money. And if you need to buy anything, just come get me and I’ll be glad to help ya. I’d appreciate that, we do get paid by commission here, hehe.
CUSTOMER
(now more irrate, approaches the counter and slams his credit card bill, making a loud thud)
Is this where you take my money?!?
ALEX
(trying to pretend not to be startled)
Do you need to make a payment, sir?
CUSTOMER
What gave ya that idea? Maybe I just wanna give my money away!
ALEX
Ok, I can help ya with that. How much do you wanna pay?
CUSTOMER
All of it! I only owe $20, and because of that, you bastards sent me to collection. Now because of 20 fuckin dollars, my credit’s gonna be fucked. I’m sure you get this all the time, cuz y’all love to screw over people!
ALEX
I’m sorry to hear that , sir.
CUSTOMER
(still irritated, but now talking in a demeaning tone)
Yeah, I’m sure. I have credit cards that are older than you!
The CUSTOMER opens his wallet, takes out 2 $10 bills, and throws them on the counter. The bills flutter in the air, one of them hitting ALEX in the chest
CUSTOMER
Here, and I better get a receipt!
ALEX
(unsuccessfully trying not to show surprise, blood rushing to his head, making his face red)
Um, ok.
ALEX
(He picks up the pay stub, then he half smiles)
Sir, I can’t take your payment here, this is…
CUSTOMER
(Interrupting, almost shouting)
Like hell! What’s so fuckin funny?!? Where’s your manager?
ALEX
(smiling, but polite)
Sir, this is Sears. You’re bill is with Montgomery Wards.
ALEX points to the main entrance of the store. The rest of the mall can be seen beyond. Most of the stores in view still have their bars down and lights off, obviously not open yet.
ALEX
You need to go down there, once you get to the food court, make a left and Wards will be to your right. Ya can’t miss it. Bad thing is they don’t open for another hour. You can wait here if ya want though.
The CUSTOMER, ashamed of his outburst, picks up his pay stub and his money. He is red in the face, initially because of his outburst, and now because he realizes how much of a first-class prick he’s been to a complete stranger that took the brunt end of his frustrations, a kid that looks about the same age as his own kids. As the CUSTOMER walks away, Jim Bob walks up behind ALEX, oblivious to what just happened.
JIM BOB
(towards the CUSTOMER, annoyingly cheery)
Thanks for stoping by. Hope you have a Grand Day!
(Facing ALEX, speaking in his normal nasal tone.)
Another payment, huh? I wish we got commission from payments. Luckily, I rarely get those, hehe.
ALEX’s smile doesn’t fade, not yet at least…

















